Refund policy

Hair care products

We are happy to offer an exchange or store credit within 14 days of delivery, as long as the product has not been opened, used or tampered with.

• Email us at bondihair@gmail.com to let us know you would like an exchange or store credit, and which product you would like instead.
• Return postage to our warehouse is paid by you. We cover the cost of sending your new product.
• A 15% admin fee is deducted from the exchange or store credit.
• We do not offer refunds for change of mind, so please choose carefully.

Hair extensions

For health and hygiene reasons, hair extensions are final sale. Once purchased, we cannot offer an exchange or refund for change of mind.

Faulty, damaged or incorrect products

Please check your order when it arrives. If a product is faulty, damaged or not what you ordered, contact us at bondihair@gmail.com within 7 days of receiving it, with a photo or video of the problem, and we will make it right. This does not affect your rights under the Australian Consumer Law.